There may be nobody reading the e-mail that comes to this address.)
Readers have also had luck with the following last e-mail address sends back an note from Amazon that using it won't help you. Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992Į-mail: think this will still work, but no guarantees)Į-mail address and the fax numbers seem to go on- and off-line with some regularity. You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for.
You can bet that they're having a terrible day.Īlso, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock and chances are, their customer service will be a lot better. So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? I'd hate to come to work! Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. They're somebody that needed a job, and they took this one. The person on the phone isn't a member of management with decision-making power. Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.īut that rep is also feeling the effects of Amazon's decision. After you finally find it, you call the number and then are put on hold for quite a while as well. You've both been put in a crappy situation by the management of Amazon.Īmazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time. Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone. Some other folks who have written about this site include U.S.News and World Report,įirst, a note about calling customer service. 'Tis the season to call Amazon customer service! (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times. More than 5000 people were here in November, and more than 4500 in October. The story in the Times generated more than 6,000 visits in one day. Good Morning, NY Times Readers! More than 23,000 people visited this page in December 2004 alone. This page was featured on NPR! Click here to listen to the story. Now included by popular demand - The e-Bay, PayPal, Netflix and more phone numbers! These are some new phone numbers provided by visitors to this page. I encourage all of you to consider shopping at your local bookstore even though you might pay a few dollars more, you're making an important investment in your community. One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. If you want to tell me why you're here, I'd be interested to know - just click on the "Write" link on the left side of the page. Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look. Maybe the path to finding their number is too hard. But I still get thousands and thousands of visitors to this site each month looking for these numbers. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems. International customers can reach us at 1-20. If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-86. If you follow the "Contact us" links, you can get to this message: Most importantly, they now post their number on their site. I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
My experiment buying an iPod from them last year went well, and I've ordered a few other things here and there. Looking for the customer service phone number? Wait! Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.